TERMS OF SERVICE

Last updated: October 24, 2026

1. OVERVIEW

Welcome to THERMOFLEX. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to the operator of the THERMOFLEX online store.

THERMOFLEX is an online store offering a wearable heating and massage device designed for use on areas such as the knees, elbows and shoulders, subject to the product's instructions and specifications. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By visiting our website or purchasing a product from us, you agree to these Terms of Service and any additional policies referenced herein. If you do not agree to these terms, please do not use our website.

These Terms apply to customers purchasing for personal use and, where applicable, business purposes. Mandatory consumer protection laws will continue to apply whenever relevant and cannot be excluded by these Terms.

2. SELLER INFORMATION AND CONTACT

Store name: THERMOFLEX
Seller's legal name: Sana Darius [confirm full legal name and legal status before publication]
Business address: Calle Trinidad 8, [confirm postal code, city and province], Spain
Email: tajimiloraduran@gmail.com
Website: [add your final store domain]

THERMOFLEX is the store's commercial name. It does not, by itself, represent a separate legal entity.

Before accepting orders, the seller's required legal, tax and business information will be provided in accordance with the laws applicable to the seller and the markets served.

3. ELIGIBILITY AND ACCURACY OF INFORMATION

By using this website, you confirm that you are legally permitted to enter into a purchase contract in your jurisdiction.

You agree to provide accurate, complete and current information when placing an order and to update it when necessary.

We reserve the right to refuse service where permitted by law, including where information supplied is fraudulent or where an order cannot lawfully be fulfilled.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, photographs and specifications. However, colours and visual details may vary depending on your screen or device.

Please read the THERMOFLEX product description carefully before purchasing. The product's heating functions, massage functions, controls, battery capacity, charging requirements and compatibility depend on the specifications stated on the relevant product page.

Please follow all product instructions and safety warnings before and during use. Do not use the product in ways that are inconsistent with its instructions.

THERMOFLEX is intended to provide a heating and massage experience for comfort and relaxation. Unless expressly supported by the product specifications and applicable regulatory requirements, we do not represent the product as a medical device or claim that it diagnoses, treats, cures or prevents any medical condition.

We do not guarantee suitability for every person or every intended use. Customers should review the product instructions and consult an appropriate healthcare professional if they have concerns about whether using a heating or massage device is suitable for them.

Product descriptions, advertising and other representations do not limit any mandatory rights you may have if a product is faulty, unsafe or does not conform to its description.

5. PRICES AND PAYMENT

All prices and applicable charges will be displayed during checkout before you confirm your purchase.

We accept the payment methods made available at checkout, which may include Shopify Payments, PayPal and other supported payment methods.

Payment must be successfully authorised before an order can be processed.

We reserve the right to correct pricing or listing errors where permitted by law. If an error materially affects an order you have placed, we will contact you and provide any options required by applicable law. We will not use this clause to change an agreed price unilaterally where prohibited.

Promotional prices and discounts are subject to their clearly stated conditions and validity periods.

6. ORDERS AND CONTRACT FORMATION

Placing an order constitutes an offer to purchase the selected product.

An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been accepted or dispatched.

If we cannot fulfil an order, we will notify you and refund any amount paid for the unfulfilled order, as required by law.

We may refuse or cancel an