Shipping Policy

Last updated: October 24, 2026

At THERMOFLEX, we aim to process and deliver your orders as smoothly as possible. Please review our Shipping Policy to understand our order processing times, estimated delivery periods, and shipping procedures.

1. Shipping Destinations

THERMOFLEX offers shipping to destinations worldwide where delivery services are available.

Shipping availability may vary depending on the destination and any applicable restrictions. If we are unable to ship to your address, we will contact you using the information provided at checkout.

2. Shipping Costs

Free shipping is offered on eligible orders unless otherwise stated at checkout.

Any applicable shipping charges, if introduced for specific destinations or circumstances, will be clearly displayed before you complete your purchase.

3. Order Processing Time

Orders generally require 1–3 business days to be processed before dispatch.

Order processing includes order verification, preparation, and handling. Processing times may be longer during public holidays, promotional periods, or periods of unusually high order volume.

Business days do not include weekends or applicable public holidays.

You will receive an order confirmation after placing your order. A separate shipping confirmation may be provided once your order has been dispatched.

4. Estimated Delivery Time

The estimated delivery time for THERMOFLEX orders is approximately 10–15 business days after dispatch.

Order processing generally takes an additional 1–3 business days. Therefore, the total estimated time from placing an order to delivery is approximately 11–18 business days, excluding weekends and applicable public holidays.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, customs procedures where applicable, carrier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Weekend and public holiday deliveries depend on the local carrier and cannot be guaranteed.

If a significant delay occurs, we will communicate relevant information when appropriate and as required by applicable law.

Nothing in this policy limits your statutory consumer rights concerning delivery delays, non-delivery, or any other matter protected by applicable law.

5. Order Tracking

Tracking information may be available for some orders, depending on the shipping service used.

If tracking information is provided, you can use it to follow your shipment through the carrier's tracking system. Please allow time for tracking information to become active after dispatch.

If tracking is unavailable for your order or does not update immediately, this does not necessarily mean that your shipment has stopped moving.

If you have concerns about the status of your order, please contact us at tajimiloraduran@gmail.com with your order number.

6. Customs Duties and Taxes

Where applicable and within our responsibility, THERMOFLEX will handle the relevant shipping-related customs duties and taxes.

The treatment of customs duties, import taxes, and other charges may depend on the destination and applicable law. Any charges or obligations that legally fall to the customer will be communicated where required.

Nothing in this section is intended to exclude or reduce any consumer rights or obligations imposed by applicable law.

7. Shipping Delays

Although we make reasonable efforts to meet our estimated delivery times, delays may occur due to circumstances such as:

• Carrier or postal service delays.

• Customs inspections or clearance procedures.

• Public holidays or periods of high shipping volume.

• Severe weather or transport disruptions.

• Incorrect or incomplete delivery information.

• Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at tajimiloraduran@gmail.com. We will review the available information and help you determine the appropriate next steps.

Estimated delivery times do not remove any rights you may have under applicable consumer protection laws.

8. Lost or Undelivered Orders

If you believe your order has been lost or has not been delivered, please contact us at tajimiloraduran@gmail.com and include your order number.

We will review the shipment information and, where appropriate, contact the relevant shipping provider to investigate the matter.

If an order is confirmed to be lost, THERMOFLEX will arrange a replacement shipment or another appropriate resolution, subject to applicable law and the circumstances of the case.

This policy does not limit any statutory rights or remedies available to you if an order is not delivered.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at tajimiloraduran@gmail.com.

We will attempt to correct the address if the order has not yet been dispatched. Once an order has been dispatched, we cannot guarantee that an address change will be possible.

THERMOFLEX cannot guarantee successful delivery where an incorrect or incomplete address has been provided. However, any resolution will take into account the circumstances and applicable consumer protection laws.

10. Damaged Packages or Products

If your order arrives damaged, please contact us at tajimiloraduran@gmail.com and provide your order number, a description of the issue, and photographs of the damaged packaging or product where possible.

We will review the information and explain the appropriate next steps.

Nothing in this section limits your statutory rights regarding damaged, defective, or non-conforming products.

11. Changes to This Shipping Policy

THERMOFLEX reserves the right to update or amend this Shipping Policy when necessary.

Any changes will be published on this page with an updated revision date. Changes will not affect rights that have already accrued or override mandatory legal protections applicable to existing orders.

We encourage customers to review this policy periodically.

12. Contact Information

If you have any questions about shipping, delivery, tracking, or an existing order, please contact us:

Store: THERMOFLEX
Email: tajimiloraduran@gmail.com

Please include your order number in your message whenever you are contacting us about an existing order so that we can assist you more efficiently.